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GOT QUESTIONS?
Frequently Asked Questions
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How do I track my order?
Sign in and open My Account → Orders to see the status of every order you've placed.
What payment methods do you accept?
Pramojan checkout supports eSewa, Khalti, card payments and cash on delivery, depending on what the seller offers.
How does shipping work?
Each seller sets their own delivery methods, timelines and free-shipping threshold — these show on the product page and at checkout before you pay.
How do I return an item?
Open the order from My Account → Orders and submit a return request for the item — no need to contact support first.
Is everything on Pramojan genuine?
Yes — every seller is verified before they're allowed to list, and every product is checked against the brand it claims to be.
Still stuck? Send us a message and we'll reply as soon as we can.
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